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Our guarantee

At Koala Rank, achieving quarterly results that can be clearly reported is key to building a strong relationship with you. We aim to have personalized goals catered to your needs so that we can produce results and exceed expectations.

The Koala Rank guarantee is a results-driven system that allows you to get the most out of our content marketing services, even in case we underperform. We are confident about our process, but some niches are harder to rank for, and they might take more time or effort than others. 

We are aware that content marketing is a long-term investment, and this comes with the ordeal of choosing a trusted partner. We want to be that partner, and we commit to achieving results for your brand by setting a few quarterly rules that will pave the way for business growth.

These rules are discussed in full in the sections below.

We reserve the right to change these rules at any time, including how the guarantee works and what it entails. If you’re a customer, you will be notified about changes made to the guarantee and how they affect you 31 days prior to publishing.

Please note that the Koala Rank guarantee is not a form of monetary refund policy. Once you’ve purchased a Koala Rank plan, you are committing to working with us on your content marketing strategy for as long as the subscription remains active on your account.

Requirements

In order to qualify for the Koala Rank guarantee, there is only one requirement: you need to commit on a quarterly basis. While we offer a monthly billing option for increased flexibility, this requires a minimum commitment of at least three months of work.

One month is simply not enough to see the results of a fully-fledged marketing campaign.

We take all the measures necessary to expedite this process and the rules might change over time.

How the guarantee works

There are four key areas to the Koala Rank guarantee that you need to consider:

  1. Setting quarterly SMART goals
  2. Creating and distributing your content
  3. Monitoring performance
  4. Reporting on a monthly basis

The fundamental component of the guarantee is the SMART goal: specific, measurable, attainable, realistic, timely. The terms of the guarantee revolve around whether the goal is met or not after a period of 90 days, starting with the publishing of the first piece of content.

At Koala Rank, we have two types of SMART goals:

  1. The base goal
  2. The stretch goal

Each quarter, we set both goals keeping all five SMART points in mind. The base goal is the minimum we want to reach, while the stretch goal is an ambitious growth scenario. We aim to sit in between the two or above the stretch goal, but never below the base goal.

At 30 days intervals, we review the performance of your content through Google Search Console analytics. In case the trajectory is positive, we take the necessary measures to make sure that growth is maximized. In case it doesn’t match expectations, we course-correct.

Helping you grow an engaged audience for your B2B firm is our mission. 

If we don’t reach our base goal by day 90 (a full quarter) of each cycle, you get one month (30-31 days) of service for free in the form of a voucher that you can apply to your next purchase with us (either monthly or quarterly). Please note that terms and conditions apply. 

Based on your quarterly performance, we reserve the right to offer special promotions or discounts personalized to your needs. These might include the exchange of the guarantee for a different scope of work (you have the right to refuse and proceed with the free month).

Terms and conditions

There are a few terms and conditions that apply to the one-month free service voucher.

Please review the following points for a full understanding of T&C:

  1. The voucher can only be claimed if the base goal wasn’t met 90 days after the first piece of content was published.
  2. The 90-day time period starts exactly on the day when the first piece of content is published.
  3. If the base quarterly growth goal wasn’t met, you are eligible to claim the guarantee.
  4. You can only claim your guarantee twice (two times) every 365 days.

The above-mentioned terms are a complete representation of our guarantee.

Any other term that isn’t included in the terms shown above isn’t considered part of the guarantee.

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